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You’ve got questions, we’ve got answers.

General FAQs

Standard products can ship anywhere from 6-10 weeks from Purchase Order. Lead times for Custom products may vary based on required materials.

 

Just about! We offer a variety of RAL R7 powder coat colors.

We are so sure that you’ll love our product that you won’t return it. However, if for some reason a return is required, we will put the product through our upcycle program.

Our products are handcrafted and forged along the shores of Lake Michigan in Holland, Michigan.

You bet! We can ship full sample packs or individual samples of any material.

We get it, shipping happens. Depending on the product & severity, we will either have a certified regional crafter fix it, have it shipped to our shop for repairs, or place the item in our upcycle program and we will ship you a new product.

Shipping

Our smaller products will ship boxed through a major courier while.

 

We wish we could teleport it to you. Our standard shipping is 2-4 business days.

We ship anywhere in the lower 48!

Yes, we let you know as soon as your order ships and provide you with a tracking info when available.

You can change your delivery address at any time until the order has shipped.

You can delay the shipment of an order, but any outstanding payments will be requested upon original delivery date.

We do everything we can to minimize our footprint. Our larger orders will be efficiently packed on a pallet and ship through any of our logistic partners.

Product care

CLEANING WOOD

  • For everyday cleaning, apply a small amount of warm water to a clean, lint-free microfiber cloth. The cloth should be slightly damp.
  • Gently wipe the surface in the direction of the grain to remove any surface dust.
  • Wipe dry immediately with a new, clean, lint-free microfiber cloth in the direction of the grain until the surface is completely dry.

 

POLISHING WOOD

  • Several times a year the top may be polished with wax-free furniture polish to clean, restore, and protect the surface. Frequent polishing is not recommended.
  • Use a clean, lint-free microfiber cloth and wipe in the direction of the grain.

 

SPOT CLEANING MARKS ON WOOD

  • Immediately wipe any liquids from the surface with a clean, lint-free microfiber cloth.

 

HANDLING AND CARE FOR WOOD

  • Use a clean, soft cloth to wipe all spills immediately to prevent water rings and stains. Do not allow spills to dry.
  • Avoid extreme heat, cold, or humidity variances.
  • Prolonged sunlight may affect the wood finish.
  • Protect wood surfaces from pens and sharp objects.
  • While wood is durable and easily cleaned, avoid using hard bristle brushes which may scratch the surface.
  • Avoid sliding objects over the surface to prevent scratching.
  • The use of coasters is recommended to prevent stains from liquids.

 

You can clean any laminate tabletop using a soft cloth with mild soap and warm water. Be sure to wipe the surface dry after.

You can clean any powder coated metal using a soft cloth with mild soap and warm water. We will direct you with instructions on metal with any finish other than powder coat.

Most of our products are intended for indoor use, however, we can design most of our products for outdoor use upon request.